Shipping policy

HOW LONG DOES IT TAKE TO PROCESS AN ORDER?

We endeavour to process all orders within one to three business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.

Note: This generally excludes custom products

DOMESTIC SHIPPING RATES

We offer flat rate shipping | Urban $6*, Rural Delivery $11* on orders under $150.00

Free Shipping on order over $150.00*

* Excludes Dry Bed purchases due to the bulkiness of this product bulk shipping rates apply. These rates are calculated upon checkout rest assured these rates are still subsidised.

LOCAL PICK'S / COLLECTIONS FROM DOG SHOW'S

Pick up from our Te Awamutu location.

Dog show collections - We open up the dog show (North Island) as a collection point with the show dates. If there is a show that we have not put as a collection point please flick us a message as we maybe able to arrange a collection from the show.